Refund policy

Returns and refunds

Your purchase from NorthTech is covered by the Australian Consumer Law. If a product is faulty, not as described, or otherwise does not meet a consumer guarantee, contact us at glenn@northtech.com.au or 03 8405 3002. We will work with you to arrange the remedy you are entitled to, which may be a repair, replacement or refund depending on the circumstances. This policy does not limit your rights under the Australian Consumer Law.

If you simply change your mind, contact us before returning the product. We assess change of mind requests individually. A change of mind return is not guaranteed.

Please include your order number and a description of the issue when contacting us. We will provide return instructions where a return is needed.